Description
SPS Doorguard are leaders in the provision of property and people solutions. We have our own Response Centre based in the heart of Glasgow, servicing thousands of customers around the UK
Due to expansion, we are looking for Call Handlers with excellent customer service experience.
Hours
• Full- time and part-time positions available.
• 12 hour shifts as well as early morning short shifts are available.
• Working on a rota basis.
• Evening and weekend positions available (start time 4.45pm)
• Must be flexibility regarding day to be worked
Main Duties
• Working closely with Operations Teams throughout the UK
• Receiving and processing emergency repair calls.
• Liaising with different contractors, deploying teams and following up responses
• Delivering excellent customer service
• Receiving, Monitoring alarm calls and respond accordingly
• Spreadsheet and database maintenance
• Meeting customer KPI's and SLA's
Part time role would suit individuals in further education
Please attach your CV when applying for this vacancy.
SPS are an equal opportunities employer.